Unacceptable level of service 😒

Registered claim HLB 2026/464911 ..dd 5/01/26 ..CASE # ***4 dd 8/01/26 email sent to Hoclaims to follow up ..as well as an email to the Agent Fakir Naidoo who is dealing with my claim and who assigned Zimela to attend to my matter..To date there has been no communication despite me having to follow up myself.. this level of service is unacceptable..please investigate as a matter of urgency why the delay 🙄. Awaiting your feedback soonest.