****ty service received for Claim number HLB/2026/514567

I am receiving ****ty, to say poor service is an understatement for the gross mishandling of my insurance claim by Standard Bank Insurance. I reported a fire incident at the beginning of June. After significant delays, Standard Bank appointed a contractor who removed damaged and undamaged floor tiles, leaving my home in a worse condition. Standard Bank later said the contractor should only have removed the damaged section. Unfortunately, the original tiles are no longer available, making a like-for-like repair impossible. which was the reason for the contractor and standard bank gave them the size it wasnt their initiative. I was subsequently informed that the repairs had been approved 3 weeks ago by consultant Siraj and that the required documentation would be sent to the contractor. However, the contractor has confirmed that they have never received the documentation. Despite following up repeatedly over the past three weeks, my emails have largely been ignored, and no one has provided a clear explanation or timeline for resolving the matter. To add to my frustration, I have been left without a dedicated prestige banker despite continuing to pay banking fees. My prestige banker told me he got promoted to private banking and can help me with escalation if I move to private banking. My response was that was poor marketing. I am living in a home that has been left in an unacceptable condition by their appointed contractor. My house cannot remain in this state indefinitely while Standard Bank continues to ignore my concerns and fails to fulfil its obligations.