Standardbank Service

I have been a client with Standard Bank Homeloans for 8 years. Used telephone sevice to obtain my annual Tax Certificate.After contacting them for 3 consecutive days and spending an hour on the phone i still have not received my Tax certificate.They promised to email me the document on the second day, did not receive it. On the third day i asked to speak to a senior person, could not take my call , left a message but never phoned me back. Poor customer service and very disappointed. I am a professional person , dont have time to waste with *********** people. I will rather transfer my homeloan to my own bank.