Standard Bank - Most frustrating customer service EVER !!!!

Good morning I would like to strongly complain about the poor service delivery from standard bank homeloans. Iv cancelled my home loan insurance with Standard Bank in Oct 2022 and have taken out my own insurance. In Feb 2023 Standard Bank reinstated the insurance and it has been debiting from my account. When I picked up this issue iv called in and complained about and the consultant “Cancelled” the insurance again.

There was a 4 month period which I was debited around R 841 which was to be refunded to me.

I then receive an email from Nolundi who works at the complaints department stating that Standard Bank hasn’t debited me since Oct and says she is closing the case. Now after iv complained again and said this is not correct she has escalated to higher management and it’s been 3 weeks ago and iv not yet received a call or an email from Standard Bank

I am not going to let this matter go and I will be switching my home loan to a better provider if Standard Bank doesn’t contact me and resolve this matter. I’m tired of having to deal with lazy people who can’t seem to do their job.

Looking forward to some sort of response