Standard Bank Insurance is a ****

I requested a copy of my policy schedule for my building insurance held with standard bank which i received. On the 7th of June i contacted SB to enquire why i am paying insurance for two properties when i only have one property with them. I spoke to Mbali who told me that she will log a query as she has to log a query with home loan department first to find out what happened. I asked for a reference number and she told me she could not provide me with one but that i could use her name as reference. She advised me that she would call me the following day to keep me updated. I said to her it might take her a while so i can wait up until the following week for feedback.

I received no feedback whatsoever from Mbali and i contacted them again on 25th of June. I spoke to Molefe who told me that Mbali did escalate the query to her supervisor. He put me on hold and tried to contact the supervisor Mr Adams. Molefe then advised me that Mr Adams asked that he call me back during the day as he still needs to get in contact with home loans. ( Meaning that no follow up was done).

I still received no communication from them. I had a few calls during this time but each time i try to answer the call get dropped just before i answer. No messages were left on my phone concerning this query.

I still did not receive any feedback from them. I logged a query on 2nd July with ref no ***3 on the email address <***> which advised that they would get back to me within 48 hours, still nothing.

On 10th July i contacted them once again and spoke to a lady Daneel who advised me the same thing that Molefe. She tried ti contact Mr Adams and could not get hold of him. She advised that she would leave a message with him to contact me urgently and that she would do a follow up. I explained to het that i am not available on my cell during the day and gave her my work email address if they had any feedback for me. She promised to give me feedback during the course of the day but as usual nothing.

I have had it with service of standard bank. Being a former employee i am disappointed in the lack of service, knowledge and don't care attitude.