Standard bank Insurance

A claim was instituted in October 2022 for water damage at my property. They appointed two businesses to deal with the resultant damage. Raizenberg Plumbers and home improvements was the one appointed to refit the bottom kitchen cupboards. This resulted in the kitchen sink and stove to be removed as well. The stove with reconnection was connected wrongly and caused further damage to my stove. On the 22 December 2022 after escalating the matter it was refitted by another company temporarily (due to no part available). The oven was used twice and we experienced in January 2023 that it gives off excessive heat to the outside which is not normal. We reported the matter to the Compliants department of Standard Bank. Subsequent to that we reported a water leak on the repaired worked carried out by Raizenberg Plumbers. The bank decided to register a new claim for this and appointed another company, that done absolutely no work on the reported damage. In the meanwhile as the client of Standard bank I every time are told they have escalated the matter to management. I sent an email to Complaints on the 8 February 2023 and received no feedback at all. The work does carry a workmanship warranty and not even this is been adhered to. As the client I'm been inconvenience not using the stove and continuous water leak. This matter must be resolved with Standard bank paying me to replace my stove and for a plumber to fix the water leak properly.