Standard Bank Homeowners Insurance is a disgrace and total farce

We had our house for 15 years now and this December was the first time we ever claimed. If we knew what kind of service to expect from Standard Bank we would have moved our bond somewhere else. Really they are pathetic. No feedback, so response to emails and do not even try to call your supposed assigned agent as there phoned never work and they never call you back. Standard bank must just cancel the callback option and state "please do not call us and note we will definitely not call you". For any interested buyers out there please note DO NOT apply for a bond through Standard Bank the service delivery afterward is ZERO they will take your monthly premiums and that is that. You can just as well dump your money in the dustbin or better give it to a charity that needs it.