STANDARD BANK HOME LOAN INSURANCE *****S

I facing a challenge where standard bank home insurance department rejected my claim Standard Insurance Limited: Claim no:25/015889, ***. For queries contact ***. Arishka, FSP33348 and complaints department with email subject: BM MAKGOPA HLB***5/***0342 did desktop investigation on my roof and Mohammad Khan said to me I made a hole on the ceiling to drain water from the roof (Tarnishing my name and fabricating lies) speaking as if he witnessed that, the ceiling never even gathered water to require draining. It just happened to leak through into the house.

Standard bank insurance documents reflect roof should be inspect/maintained once a year. Now I asked them following they couldn't answer to date Inspected by who?

What is maintenance?

Which maintenance should be done?

By who can maintenance be done?

Because for compliance purposes clarity is needed but they don't/couldn't provide any clarity on the above.

I invited Mohammad Khan (The investigation specialist) and Railene Govender (Senior Manager) to come to my house for onsite audit for them to satify the lies Khan wrote of me but it appears they are not willing to do that. Instead Mohammad said to me if "On Thu, Apr 10, 2025, 08:36 Khan, Mahommed MS (SBIB) <***> wrote:

Good day

Your email is noted.

Should you disagree with our reasons to repudiate the claim, you are entitled to provide us with documented proof to the contrary, obtained from a suitably qualified independent party for further review. "

His manager (Railene Govender?is not even willing to intervene on this matter, just seated in air-conditioned office and watching.

I tried to get clarity of what to check for during roof inspection, who can inspect and who can repair as the policy document is not indicating but no success. Standard bank home insurance department is a shame, all they know is how much the monthly premium of a client is, this they don't say you are paying upto/roughly R450 they give it to you spot on to the last cent but their insurance document doesn't speak.

Am still having a bitter pill to swallow...

Useless investigation specialists department and management