Standard bank Home insurance my worst exp ever

Standard bank home insurance is so bad I logged a call for my Geyser that was overflowing, they declined stating that it's only the overflow valve, the component isn't covered unless the entire Geyser is broken. Logged a call for burst waterpipe shortly thereafter and paid R1250 excess to fix the leak that could not have been more than R500 to repair. 3 days later the same pipe burst on the other side of the wall. Standard bank insurance said I would have to register a new claim and pay more excess fee, even though the hole in the wall that the plumber opened had not even been repaired yet.

My cupboards ,stove ,floors all over water. We,ve sitting with out water since 22:10 last night but they don't care. Whole kitchen was full of water. Claim num of last week 24/097135