STANDARD BANK HOME INSURANCE

Subject: Complaint Regarding Unsatisfactory Service and Delayed Claim Re–Claim Number HLB 2025/442786

Dear Sir/Madam, I am writing to formally /complain about the poor service I have received from Standard Bank. I lodged a claim on the 3rd November 2025, but as of today, three days later, I have not received any feedback or progress update on the matter. I also sent 5 emails to the contact person to confirm with me the appointment date and time – “NO REPLY AT ALL” I phoned this morning again, asking if anyone could help me, they answered that the Provider will contact you. This delay and lack of communication are extremely disappointing, as I expected a prompt and professional response. I have made several attempts to follow up, but my inquiries have not been addressed satisfactorily. I kindly request that my claim be attended to urgently and that I receive a written response confirming the current status of my case. I also request an explanation for the delay and assurance that similar issues will be avoided in the future. Please treat this matter as urgent. I look forward to your prompt response within five (5) working days. NB: Why did my Estimates excess increase from the amount of R1 260 to R1 700 The appointment date was loading op the Bank App, but nobody phoned you or pitched up at your house. Regards