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Louis V

1 reviews | Active since Nov 2014

14 May 2025, 14:24

Standard Bank Home Insurance - Claim

Good day Standard Bank,

I am writing with increasing urgency regarding my geyser insurance claim (Case #***5) which was lodged on 12 May 2025. Despite sending the initial email and multiple follow-ups, I have received no response or assistance.

I am currently without warm water at my residence and have had to endure an unreasonably high water bill due to the burst geyser. I need to know:

Will Standard Bank cover the additional water charges caused by the delay?

Or should I simply shut off water to my property and continue living without access to basic needs?

This level of service is deeply disappointing. I am not sure what value my insurance holds if it fails me when I need it most. Please respond.

Sincerely,

0
Replies (3)
LV
Louis V's update14 May 2025, 15:05
Reviewer Update
See response i got on my e-mail:
We confirm the receipt of your email and advise that we endeavour to get back to you within 1 business day. Our working hours are Monday to Friday 8am to 5pm.
LV
Louis V's update14 May 2025, 15:11
Reviewer Update
Case # ***1 -
Case # ***5 - Leaking / burst Geyser.
Got no replies from Standard Bank
LV
Louis V's update14 May 2025, 16:40
Reviewer Update
I’ve been trying to register a claim online, but the system is trying to send a code to my old mobile number in South Africa, which I no longer have.
I’m currently in Australia and:
  1. Please note, I can’t call South African numbers using normal calls, as I don’t have international roaming on my phone. I can only receive calls.
  2. I can make and receive WhatsApp calls.