Standard bank buildings insurance COMPLAINT

We lodged a claim on 2 June 2022. And still are waiting for someone to reply to our emails, phone calls and social media queries. We have since had to pay for it ourselves to get fixed. We have now just lodged another claim 2 weeks ago and are still waiting for a response or reply or email or phone call or something we are utterly frustrated and disappointed and actually quite disgusted in the service. Next is the ombudsman