STANDARD BANK - BUILDING INSURANCE

I've lodged a claim with Standard Bank for a leaking pipe in the bathroom wall. The plumber stopped the leak, but did not replace the taps and the tiles have not been replaced. There is water damage to 2 walls. NONE of Standard Bank's numbers are answered by a human being; it is all recordings and you hold on forever, but nobody answers the call. I've made numerous calls, sent e-mails and 6 days later I still haven't been able to talk to a living, breathing person. Their service is BEYOND pathetic and I'll be sure to cancel my building insurance with Standard Bank and look for someone that is willing to provide a service. What must one do to speak to a human being? E-mails are read but not responded to - no communication whatsoever!!