SBSA HOME LOAN INSURANCE NOT HONOURING ITS CONTRACTUAL CLAIM OBLIGATIONS

I submitted a claim to Standard Bank Home Insurance around October/November in 2024.They sent an insurance assessor to assess a built-in stove's damage and the extent of the damage. After the assessment by the insurance accredited assessor I never received any feedback from Standard Bank Home loan Insurance. Since last year up to this year March I wrote several emails to two of their insurance departments. The other department always escalated my query to the relevant department which is Standard Bank Home Loans. To this day I never received a feedback about my claim. And Secondly, SBSA Home Loans has never bothered to respond to my emails which contain my complaint around the entire claim complaint. My claim number is 24/097895. They don't treat me as their loyal and valued customer.