Poor service Delivery

I am writing this review for the bad service my Parents are getting from Standard Bank Home insurnace.

They broke into my parents property at the begining of April we submitted a claim and today its the 24 April 2025 and still no feedback its forever still being reviewed.

it costed my parents to fix on their own as they stole the electricity and water pipes.

The assessor sent them the documents required and just to pro-long everything they requested it again on the 22 April, my mother called them this morning and not we must wait again. WHAT IS IT TAKING SO LONG?

The gentlemen that answered my mothers call politely answered and said its okay put us on socail media - where is the customer service here what an attitude no people skills at all.

Standard Bank is so quick to deduct money and very difficult to pay out when something happens. my parents are with this bank for nearly 20 years if i count up what they paid and what you need to pay out its so little but this claim is forever under review and needs to be checked and no one can give right feedback.

This is ridiculous, ripping old people from money and cant assist when it comes to claiming.

i need answers or i will drag this to the ombudsman!