POOR DISSATISFIED SERVICE

From: Norah-Leigh Masuret (BMW Midrand) Sent: Tuesday, 04 November 2025 11:35 To: '***' <***> Cc: ***; ***; ***; *** Subject: Claim Number: HLB/2025/443188 Importance: High

To Whom this may concern

I logged a claim yesterday at 17h40. Claim number came through at 17h55, lady that assisted said I should receive a call by 18h00. Well, no contractor called, nobody was assigned. This Morning I called again at 06h35, was told that Nokuthula Nkambiya will be assisting me at 07h37 and Khanyisa Dhliwayo has been to be reassigned to process , still no follow up on contractor. Then I called 4x more, no SMS received no contractor. Called again at 11h15, lady said she can’t help me it was assigned to a contractor, I asked for the contractors’ detail, she said she can, I ask could you please call them as they clearly not need the work they have enough money,. Still no call, I would like to know as a customer to Standard Bank. This last call the lady was rude and would not assist, I lost it in away. She promised me she will call me back with a follow up, and its not Standard bank it the contractors.

Now tell me why Standard bank must contact the contractors.

It seems to me – Standard bank service has gone down the drain. Standard Bank, them to assist customers and if a customer owes the world to the bank and the bank does not care.

I would like a contractor to contact me ASAP.

I will be logging this on Hello peter and with the ombudsman and Management departments, listen to all my calls, as they are all recorded by me too.

Kind Regards