NO RESONSE FROM STD BANK HOMEOWNERS INSURANCE AFTER REPEATED REQUESTS

The people I work for have a bond through Standard Bank and obviously they also have Standard Bank Home Owners Insurance Policy on the building.

I was asked to update the details on the policy and when I contacted the insurance company, obviously they would not give me any details but they spoke to the policy holder and he gave them all the details they required.

On 04th October 2023, I sent an e-mail requesting an updated policy for the bond holder.

On 11th October I eventually received a reply stating that there is no active policy on profile.

There is a life assurance debit that is deducted monthly for the bond and no one from Standard Bank has had the courtesy to explain who cancelled the insurance and why it was cancelled. I do not understand how the insurance on a bond can be cancelled if the bond is still being paid off.

Even the insurance brokers they deal with cannot get a response form the Bank.

Very poor service indeed.