No follow through on burst geyser.

I have had a burst geyser at a property that was replaced plus minus a year ago, but a year later the geyser that was installed burst again! I reported an emergency claim but as this geyser is still under warranty it does not seem as if Standard Bank can get anyone to actually replace the geyser. I have made numerous calls in the last few days and even though the consultant is friendly and returns my calls, the issue is still not getting fixed. Standard Bank must surely have a measure of control over the plumbers on their panel! If they cannot do the job replace them with others that can get the job done. I understand this is a difficult time of the year, but emergencies surely cannot go unsolved. I am stuck now because I have to work with a plumber that Standard Bank appoints who clearly is not interested in solving a problem where the product is still under warranty - this is shockingly unacceptable.