Lack of Insurance Services and Assistance

I don't even think they can be called a service provider! Since February of 2022 I have begged them constantly for assistance with claims we had. We would get 1 -2 responses thereafter no further feedback. Then I started sending emails to the complaints department at the stage that we had 3 unattended claims. They sorted 1 claim and then we were back at the no further assistance and no further response. Now even my follow up emails are being ignored! Can't believe the lack of assistance! Again on 5 August 2022 I sent another email and a week later NOTHING!!!!!! Does the Standabank Home Insurance even have staff capable of assisting clients? Or does Standardbank Insurance just not care about their clients? Your client services are disgraceful!