Home loan insurance claim

I am extremely disappointment and disgust regarding the handling and rejection of my recent insurance claim relating to storm damage sustained at my property in early May 2026.

Following the severe weather conditions, my boundary wall collapsed and my gate was ripped entirely out of the wall due to the intensity of the storm. I submitted a claim in good faith, expecting fair assessment and support from my insurer during a difficult situation.

Instead, I was advised that my claim has been declined on the basis that, after my previous weather-related wall claim, I allegedly “did not rebuild the wall correctly.” I find this reasoning unacceptable and deeply frustrating.

The consultant who called me declining my current claim asked me for proof that the wall was put up correctly. I advised her that this is my property why would I not have it put up correctly.

Standard Bank takes their insurance money without fail every month yet I cannot claim back, this is PATHETIC service and I would not recommend anyone to go with Standard Bank. I recently opened a funeral policy with the bank, I will now cancel that policy.

As a long-standing client, I expected better service, transparency, and support from Standard Bank. This experience has left me extremely dissatisfied and seriously reconsidering my relationship with the bank entirely, including moving my bond and related business elsewhere.

Should this matter not be reviewed urgently and resolved fairly, I will have no option but to escalate my complaint to the Ombudsman for resolution of the matter and further through the appropriate channels.

I request a formal review of this claim.

I look forward to your urgent response before the end of this week.

Standard Bank stop robbing people.