Frustrating

I'm in the middle of the most inefficient claims process. I suffered damage to my building on the 28th of January. Ever since the 29th it's just been one failure after another. I had to find out that the claim had not even been registered and when I finally got a claim number it's just been a frustrating series of dropped ***** and lack of communication, not to mention them assigning service providers that are situated more than 100km away and didn't want the job. It would take a lot for me to stay with this insurer once this claim has been paid out (hopefully this month still). I'm so done.