Dissapointing outcome on claim

Standard bank home insurance is the worst to insure your building. They greedly take your money every month but when you have a claim, they look for reasons not to pay. We have had a bond with standard bank including the insurance for 24 years, paid every month, without fail & yet when we need them most, they refuse to pay a claim. We had an unfortunate incident on Monday morning, where part of back perimeter wall fell over. We assumed this was a result of the strong winds Sunday evening & Monday morning. We called standard bank insurance to advise them thereof. They sent out someone to do an assessment & responsed 2 days later that the claim is invalid. Firstly standard bank, you are pathetic in the reasons you've given, one of them - the wall is too high. According to building regulations, the height must not exceed 2.1m, which is the height of our wall, so what is "too high" in your opinion? It's easy to state reasons you claim are valid but when you granted our bond 24 years ago, you didn't bother to come and inspect the property & raise exclusions of what you think is not covered. You are *******, *****ing home owners money to enrich yourselves & incentivising your assessors and service providers to reject claims. I am disgusted to be associated with your brand & can't wait to move my insurance. You have clearly shown you value and treat your clients & that is why you will never truely be one of the top banks in SA. You should learn from true insurers like Outsurance.