Bad... Poor.... Unprofessional... Unpleasant service from Standard Bank home insurance

My claim for carpet damage outstanding for more than a month due to a geyser burst. They send out their contractors which says it must be replaced. Then they require proof of invoices of the previous damage in 2022 which I provided. First it was Palesa on the claim now a Vincent. I pay my installments regularly and every time Standard bank comes and just shift the goal posts. Standard bank get your house in order and deliver services as promised when we signed up for your insurance. RPT-24/078070