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Dear Sir/Madam

I am writing to formally request the cancellation of the Home Protection Policy currently linked to my home loan account.

At the time of my home loan application, I was advised that my existing life insurance policy with Liberty was sufficient and that it would not be necessary to take up Standard Bank’s Home Protection Policy. The life policy documentation was submitted by the attorney as part of the home loan application process.

Despite this, I have noticed that the Home Protection Policy continues to be added to my loan account and deducted monthly.

In attempting to resolve this matter, I provided the email confirmation from the attorney indicating that the life policy was submitted with the application. However, I have been informed that cancellation is not possible. I was then advised to obtain a cession form, which led me to contact Liberty. Liberty has since advised that I must obtain the required form directly from Standard Bank. To date, I have not received any meaningful assistance or response.

This situation is extremely frustrating, as it appears that I am being charged for a policy that should not have been implemented in the first place.

I request the following:

Immediate cancellation of the Home Protection Policy.

A clear written explanation, in plain language, of the process required to resolve this matter.

Confirmation of any refund due for premiums incorrectly charged.

The necessary cession documentation, if still required, sent directly to me without further delay.

Please treat this matter as urgent. I expect a prompt response outlining the next steps and resolution timeline.

Kind regards, Kim Naidu