Disgusting service and ineptitude
<p> We were with another company and although were not totally happy, we were tied in with them via contract. Along came this fantastic salesman (sarcastically said) from Stallion Security. He came to our workshops and had a look through everything, gave us a great deal. We informed him that we were with another company and he said that it was not a problem at all, they have people who sort this out. We told him that we would not do a thing unless he sorted it out. He gave us a quote, we were happy and then he informed us that he had spoken to his superiors and they have sorted out the contract problem. We paid the amount and within days technicians were out changing over and putting up signage. We immediately picked up a problem then in that the promised equipment was not forthcoming as he had made "a mistake".... We told him that it is not our problem and to fix it. He apparently did, by providing part of the equipment out of his own pocket (or that is what he told us).. We were not due to pay anything until Oct 1st, but the account department deemed it fit that they deduct money (not even the correct amount) from our account. We were told that it was a mistake and they would pay back..... 7 weeks later!!!! In the meantime, the other company had no idea what we were talking about and that they had not heard from Stallion Security........ We contacted the rep and he said all sorted, I am in the middle of sending you the email confirmation!!! Still waiting. In the meantime, I contacted the head of sales only to be told that they cannot do anything and they apologise for their "over zealous" Sales rep!!! He is new!!! I say ***********. I asked who signs off on the paper work and why wasn't this picked up earlier and was told that they go through so many contracts that they cannot possibly check each one and we must now sort it out with the other company as there is nothing they can do... We are now being charged by the original company to come out and re quote and connect their system.... Unbelievable. Unacceptable service and clueless, lying staff. I don't think we will be recommending them anytime soon....</p>