Stallion Gates selling refurbished gate motors as new motors

I had a very unpleasant experience with Stallion Gates from March 2024. My gate motor was installed last year and from inception it has given me various issues. The guy came to my house 3 times in attempt to fix the motor and it kept on breaking down. I then requested a second opinion from a different specialist who confirmed that the motor was indeed faulty, he then deinstalled the motor and took it to Centurion for testing. We discovered that the gear box of the motor is dated 2021 and had other faulty components. I lodged a complaint with Stallion motors and the guy promised to buy a new motor and deliver it at my house as I advised him that the new specialist will install and also fix the electrical wires. The guy then blocked me on WhatsApp and I called him to ask why am i blocked when my issue is not yet resolved. I received Poor Customer Service as my questions were not answered and was given vague responses when I asked for clarity. There was no proper communication about the way forward and every time I questioned him, he would be upset. The service/product I received was not what I was promised e.g. an old gate motor was installed instead of a new one as per our agreement, poor workmanship as the electrical wires were not covered with a conjure pipe during installation which could be hazardous. The agreement was that I get a new motor for R6700 which I paid last year, the guy refunded me R3500 to buy a new motor which I believe it’s not fair as I need to buy a motor, electrical components and also pay the specialist for installation. When I raised my concerns, there was no effort to resolve them. Instead, I was met with excuses or indifference.

Overall, this was a frustrating and disappointing experience. I expected better from a business that claims to value its customers. I do not recommend Stallion Gates as their customer service is appalling.