1 reviews | Active since Aug 2022
Worst company to do business with.
Worst Customer Service and Unresolved Payment Issue with Stage Zero
I am extremely disappointed with the service I’ve received from Stage Zero. I made a payment for a UPS on August 5th, yet the company claims they have not received my payment. Despite providing them with proof of payment, bank statements, and even confirmation from FNB bank, they have refused to acknowledge the payment and have withheld the delivery of my order.
What’s even more frustrating is the complete lack of communication. I have repeatedly reached out via email and phone, but Stage Zero has failed to resolve the issue or even provide me with a meaningful update. Their representatives have been unresponsive, and I feel as though no one at the company cares about their customers.
I’ve been patient and have given them ample time to address the issue, but after two weeks of no progress, I’m fed up. They refuse to process the order, claiming I haven’t paid them, which is simply not true. The level of incompetence and disregard for customer satisfaction is staggering.
I strongly advise others to think twice before doing business with Stage Zero. If you value your time and money, avoid this company at all costs. I am now left with no choice but to escalate this matter further, including considering legal action if necessary.
Thank you for your review.
We have noted and escalated the above to our Sales and Accounts team for a further investigation on the matter.
An agent will be in contact with you soonest to provide feedback.
Thank you,
Stage Zero Team
Thank you for your review.
We have noted and escalated the above to our Sales and Accounts team for a further investigation on the matter.
An agent will be in contact with you soonest to provide feedback.
Thank you,
Stage Zero Team
I initiated this process at the end of July, and up to now, I have not been able to get the order fully processed.
Initially, the order in my husbands name was declined, when I app**** in my name, it was accepted. You promised to debit my account on 2nd of August, and didnt proceed. I went ahead and made payment online using the "Pay now" function on your webside and made payment from my husbands bank account as the funds were in his account, Then subsequently you acknowledged receipt of my payment on the 5th of August and even sent a statement confirming receipt, yet I have now been informed that my payment has not been received. This contradictory communication has left me feeling amazed and disgraced by the level of service provided.
Despite being told that this issue has been escalated, I have received no meaningful feedback. I am patiently waiting for a resolution and urge you to address this matter with the urgency it deserves.
I kindly request that you look into this issue immediately and provide me with a clear update on the status of my order and payment.
Thank you for your attention to this matter.
Regards,
I initiated this process at the end of July, and up to now, I have not been able to get the order fully processed.
Initially, the order in my husbands name was declined, when I app**** in my name, it was accepted. You promised to debit my account on 2nd of August, and didnt proceed. I went ahead and made payment online using the "Pay now" function on your webside and made payment from my husbands bank account as the funds were in his account, Then subsequently you acknowledged receipt of my payment on the 5th of August and even sent a statement confirming receipt, yet I have now been informed that my payment has not been received. This contradictory communication has left me feeling amazed and disgraced by the level of service provided.
Despite being told that this issue has been escalated, I have received no meaningful feedback. I am patiently waiting for a resolution and urge you to address this matter with the urgency it deserves.
I kindly request that you look into this issue immediately and provide me with a clear update on the status of my order and payment.
Thank you for your attention to this matter.
Regards,
We have received confirmation from our team that they have assisted with the query and the hardware was delivered.
Please let us know if there is anything else we can assist with.
Regards
We have received confirmation from our team that they have assisted with the query and the hardware was delivered.
Please let us know if there is anything else we can assist with.
Regards