JH
Jessica H
1 reviews | Active since Feb 2017
22 Aug 2024, 12:11
Utter trash
I took out a contract with VOX for my UPS over a year ago. It has always been paid via debit order. Now I am in arrears after Stage Zero never attemted any debit orders and are threatening to hand me over to collection agencies. They refuse to accept resposibility for their billing neglegence.
The support is also extremely unsupportive.
Helpful (0)
Replies (3)0
Replies (3)
Stage Zero's replyOfficial
22 Aug 2024, 12:19Good day Jessica H.
Thank you for your review.
We have noted and escalated the above to our Accounts team for further investigation on the matter.
An agent will contact you as soon as possible to provide feedback.
Thank you,
Stage Zero Team
Thank you for your review.
We have noted and escalated the above to our Accounts team for further investigation on the matter.
An agent will contact you as soon as possible to provide feedback.
Thank you,
Stage Zero Team
Stage Zero's reply22 Aug 2024, 12:19
Official
Good day Jessica H.
Thank you for your review.
We have noted and escalated the above to our Accounts team for further investigation on the matter.
An agent will contact you as soon as possible to provide feedback.
Thank you,
Stage Zero Team
Thank you for your review.
We have noted and escalated the above to our Accounts team for further investigation on the matter.
An agent will contact you as soon as possible to provide feedback.
Thank you,
Stage Zero Team
JH
Jessica H's updateReviewer Update
22 Aug 2024, 12:21Oh great. More empty promises.
I have been battling this out since July
Here is my reference number ESZ54740
I have been battling this out since July
Here is my reference number ESZ54740
JH
Jessica H's update22 Aug 2024, 12:21
Reviewer Update
Oh great. More empty promises.
I have been battling this out since July
Here is my reference number ESZ54740
I have been battling this out since July
Here is my reference number ESZ54740
Stage Zero's replyOfficial
22 Aug 2024, 15:17Hi Jessica H,
Apologies for the issue experienced. As discussed, we have addressed the matter regarding your movement of account and payment and awaiting your approval. As per the upfront communication sent to you prior to the migration informing you of the transition to Stage Zero. Hope we can conclude on your concerns raised.
Kind regards,
Stage Zero
Apologies for the issue experienced. As discussed, we have addressed the matter regarding your movement of account and payment and awaiting your approval. As per the upfront communication sent to you prior to the migration informing you of the transition to Stage Zero. Hope we can conclude on your concerns raised.
Kind regards,
Stage Zero
Stage Zero's reply22 Aug 2024, 15:17
Official
Hi Jessica H,
Apologies for the issue experienced. As discussed, we have addressed the matter regarding your movement of account and payment and awaiting your approval. As per the upfront communication sent to you prior to the migration informing you of the transition to Stage Zero. Hope we can conclude on your concerns raised.
Kind regards,
Stage Zero
Apologies for the issue experienced. As discussed, we have addressed the matter regarding your movement of account and payment and awaiting your approval. As per the upfront communication sent to you prior to the migration informing you of the transition to Stage Zero. Hope we can conclude on your concerns raised.
Kind regards,
Stage Zero