1 reviews | Active since Nov 2022
Terrible service
I have had the system for a while and during that period it has been okay. On Monday though the system went down and I logged a call to Stage Zero. After tons of back and forth they told me that they would call back and I never recieved a call. On Tuesday I went to check the ticket and the status was "solved" not even closed. This was NOT SOLVED.
I then opened a new ticket and we started again, no matter how many times I explained that my wife and I had both done everything on the system they had requested.
From Wednesday to Friday we followed up with them each day to do the same thing, try reset the system as many times as possible from our side with no different results other than messing up all my appliances by turning the power on and off a ton.
At the end of Friday I was told that in over 2 weeks someone will be dispatched to come and assist us.
Honestly, I dont need to say anything more on this review than the sequence of events.
We're sorry to hear about your experience, and we appreciate you bringing this to our attention.
Kindly be advised that we have requested for feedback from the relevant department to provide with feedback regarding this matter.
Your satisfaction is important to us, and we're committed to resolving this issue promptly. We have escalated your query to our Support department. They will contact you to help you with your Query.
Regards,
Stage Zero
We're sorry to hear about your experience, and we appreciate you bringing this to our attention.
Kindly be advised that we have requested for feedback from the relevant department to provide with feedback regarding this matter.
Your satisfaction is important to us, and we're committed to resolving this issue promptly. We have escalated your query to our Support department. They will contact you to help you with your Query.
Regards,
Stage Zero