BL
Benissa L

1 reviews | Active since May 2018

04 Feb 2026, 11:57

Struggle to get myself cancelled

They supposedly fixed the problem, but not. They keep on sending me invoices, after cancellation

0
Replies (2)
Stage Zero
Stage Zero's reply04 Feb 2026, 12:55
Official
 Good day, Benissa 


We are actively addressing your existing complaint and ensuring you receive the attention you need.


We sincerely apologize for any inconvenience this has caused.


Please note that we have requested feedback from the relevant department and will provide an update on this matter shortly.


Your satisfaction matters to us, and we are committed to resolving this promptly.


Your query has been escalated to our Support department, who will reach out to assist you directly.


Regards,
Stage Zero 
Stage Zero
Stage Zero's reply10 Mar 2026, 10:02
Official
 Dear Benissa,
Thank you for your feedback and for raising this concern.
Our team reviewed your account shortly after your complaint was received and the matter was escalated to our debtor's department to investigate the billing discrepancy. The issue has since been corrected and the outstanding amounts have been rectified on the account.
We appreciate your patience while this was resolved and apologise for the inconvenience caused.
Kind regardsStage Zero Support Team