BL
Benissa L

1 reviews | Active since May 2018

14 Jan 2026, 12:30

STAGE ZERO & VOX ignores the POPI ACT

These people do not have contracts with a person. They hide under there partner (neighbours) , Vox’s, contracts. I cancelled my contract with Vox, because I relocated. Now STAGE ZERO keeps on harassing me to make payments for services that I did not use. They state I was supposed to cancel with them, (resulting in them harassing me with legal action.) How can I cancel a contract if I do not have one? They say that the contract with Vox relates to them, …..so I cancelled my contract with Vox …. I asked them many times for a copy of the contract and a signed mandate for a debit order, which of course they can not provide If I can give you any advice …. DO NOT BE CAUGHT WITH YOUR VOX CONTRACT …. They are in cahoots with STAGE ZERO. VOX ignores the POPI ACT, and give your info to their neighbours, (STAGE ZERO) and if you open your eyes, you supposedly have an account with them ……

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Replies (3)
Stage Zero
Stage Zero's reply14 Jan 2026, 12:49
Official
 Good day, Benissa Lu****.


We are actively addressing your existing complaint and ensuring you receive the attention you need.


We sincerely apologize for any inconvenience this has caused.


Please note that we have requested feedback from the relevant department and will provide an update on this matter shortly.


Your satisfaction matters to us, and we are committed to resolving this promptly.


Your query has been escalated to our Support department, who will reach out to assist you directly.


Regards,
Stage Zero 



 
BL
Benissa L's update14 Jan 2026, 13:19
Reviewer Update
Have been communicating with your support department via email for ages, but with no avail. You feel you have the right to do what you do ….
Stage Zero
Stage Zero's reply14 Jan 2026, 15:40
Official
Good day Benissa 

We are busy engaging with the relevant department to get the matter resolved I will contact you shortly with this matter.

Kind regards

Stage Zero