STAGE ZERO STAY FAR AWAY

Stage zero the worst after service I have experienced in my life. When the solar system was installed last year April all was looking good and their sales department is great and the guy that has been assisting me Mokhele is great sales person that has even tried to get me technical service.

My problem started last year December I logged a call explaining the system goes off while grid voltage is present after two weeks a tech arrived on site and updated firmware on the battery also explaining it is an old type of battery and all was good for about a two months. . On the 27 Feb I logged a call again for the same problem then the excuse was there is no grid voltage present as I have been explaining with photos and videos that there is grid voltage present and when I checked yesterday I see my ticket is closed by stage zero saying the battery is stable no communication to me what so ever.

This morning at 02H30 power went off again took photos and videos of other parts of the house that is straight from the grid and not the inverter showing there is grid voltage present.

At 10H22 I received a call from Tebogo explaining that my gid voltage is unstable that is why the power goes off I contacted a private electrician that checked everything and says there is nothing wrong on the grid voltage side, must say the excuses just keeps getting better but before the 25th of each month money is debited from my account but it is so hard for them just to sort out the problem.

Stage zero has been costing more money than Eskom.

I would really not recommend this company for solar as their after sales and technical is really substandard