AP
Ashley P

1 reviews | Active since Mar 2012

01 Jul 2024, 14:52

STAGE ZERO NOT EVEN REALLY LAUNCHED and already a problem

They absolutely ignore our rights, all my info was handed over to stage zero by them even my bank details................. all of a sudden a UPS that I cancelled in January is being deducted now from stage zero -- I never signed or gave permission for them to give my inforomation over who gave them the right to do this -- and I got yet another invoice from stage zero ...lovely paying a company you did not sign up with ....do not have the product as it broke in January and they wanted me to take out a new 12 month contract so I said no, cancel. these ppl do what they want with our prive information...................... WITHOUT CONCENT

0
Replies (3)
Stage Zero
Stage Zero's reply01 Jul 2024, 19:50
Official
Good day, Ashley. 

Thank you for your review. 

Kindly note that we have sent the details of your complaint to our Customer Service team to investigate and assist accordingly. 

We will reach out to you soonest to assist with the resolution thereof. 

Kind Regards, 
Stage Zero
AP
Ashley P's update10 Jul 2024, 17:19
Reviewer Update
Thank you so much to the Gentlemen who handled my query, Now this is good client service, you can gladly employ many more like him, I wish I remembered his name, But he was in constant communication with me, just giving updates and doing his very best to get VOX to assist me, as Stage Zero - from this gentleman's side went over and above to assist and ensure this is resolved.
I hope this review reaches him.
He can be promoted to the head of the group and teach your sister company how to deal with customer complaints.

"When you read this, I hope this encourages you to continue doing your work with such passion, truly appreciate your quick, diligent work and always understanding and helpful, and most importantly...You do what you say, if you said you would call me back every time you did without fail. :)
Stage Zero
Stage Zero's reply10 Jul 2024, 17:43
Official
Hi, Ashley. 

Thank you for the positive feedback! 
Your compliment has been sent to Imtiaaz.