Stage Zero *******

My issues with Stage Zero continue for the UPS that I had under contract. I have yet to be refunded for the incorrect billing when they charged me R499 for November, despite the fact that I have written confirmation of my cancellation with them in June 2024.

Latest response (dated 18th November): This invoice is for the stock item that according to our records has not yet been returned after your services were cancelled in August.

I have asked them to come and collect the UPS since I cancelled the contract with them in June of this year. Not August as they claim. Secondly, how can I be billed for an item that has been cancelled? The cancellation occurred well after the 2 year contract that I had with them. So in essence, I'm being billed for a product and service that is no longer in use or contractually obligated to be billed for and which they have failed to collect.

This company does not know what they are doing and have failed miserably ever since they took over the UPS "service" from Vox telecom. As you can read, I am not the only customer that has been billed erroneously by them. R499 may not seem much, but to someone that has been unemployed for months, this is a lot of money. It's more than that though, it's the principle of being told I have to pay for something that has been more than paid for during the contract period.

Stay well away from Stage Zero. They are unprofessional and are *********** people.