wP
williem P
1 reviews | Active since Aug 2014
12 Feb 2026, 21:02
Stage zero do not answer my emails
I cancel one contract 2 months back and still they do not respond to me emails I send them. It was a contract for renting a powerstation . You paid and you paid but the device will never be yours .Is much better to buy my own powerstation from takelot or or makro as to pay now for 3 years nearly R370 for a device that will never be mine.Takelot ask between R3000 to R8000 for the same size powerststion .and if you paid it it is your own property
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Replies (5)0
Replies (5)
Stage Zero's replyOfficial
13 Feb 2026, 08:44 Good day, William Pretorius
We are actively addressing your existing complaint and ensuring you receive the attention you need.
We sincerely apologize for any inconvenience this has caused.
Please note that we have requested feedback from the relevant department and will provide an update on this matter shortly.
Your satisfaction matters to us, and we are committed to resolving this promptly.
Your query has been escalated to our Support department, who will reach out to assist you directly.
Regards,
Stage Zero
We are actively addressing your existing complaint and ensuring you receive the attention you need.
We sincerely apologize for any inconvenience this has caused.
Please note that we have requested feedback from the relevant department and will provide an update on this matter shortly.
Your satisfaction matters to us, and we are committed to resolving this promptly.
Your query has been escalated to our Support department, who will reach out to assist you directly.
Regards,
Stage Zero
Best regards,
Stage Zero's reply13 Feb 2026, 08:44
Official
Good day, William Pretorius
We are actively addressing your existing complaint and ensuring you receive the attention you need.
We sincerely apologize for any inconvenience this has caused.
Please note that we have requested feedback from the relevant department and will provide an update on this matter shortly.
Your satisfaction matters to us, and we are committed to resolving this promptly.
Your query has been escalated to our Support department, who will reach out to assist you directly.
Regards,
Stage Zero
We are actively addressing your existing complaint and ensuring you receive the attention you need.
We sincerely apologize for any inconvenience this has caused.
Please note that we have requested feedback from the relevant department and will provide an update on this matter shortly.
Your satisfaction matters to us, and we are committed to resolving this promptly.
Your query has been escalated to our Support department, who will reach out to assist you directly.
Regards,
Stage Zero
Best regards,
Stage Zero's replyOfficial
13 Feb 2026, 12:24 Good day William, Thank you for your feedback. We are truly sorry to hear about your frustration and the experience you have described. We understand how important clear communication and timely resolution are, especially when it comes to contractual matters. After reviewing your case, we are aware that your cancellation request was not initiated through the correct channels, as highlighted in your agreement. This unfortunately, has caused delays in the matter being actioned correctly on our side, but we have managed to correctly allocate it for you. That said, we have also made numerous attempts to contact you directly to ensure your concerns are fully addressed and to assist in finalising the cancellation, should you still wish to proceed. Our intention has always been to resolve this as quickly and smoothly as possible. We would also like to clarify a few important aspects regarding our portable rental offering:
- Our rental model includes no upfront capital cost, which makes backup power accessible without the once-off purchase price.
- The monthly fee includes ongoing support, warranty, and maintenance coverage.
- If a device fails or develops a fault, we will replace or repair it at our cost.
- Customers are not exposed to battery degradation risk or replacement costs over time.
- Our solutions are fully supported by a local South African team.
While purchasing a unit outright may suit some customers, many choose our rental model for flexibility, support, and risk protection. William, we remain committed to resolving this matter with you. We kindly ask that you respond to our latest communication or contact us directly at ***, or use the link below to engage with us directly over WhatsApp. We want to prioritise your case and bring this to closure. Your experience matters to us, and we would welcome the opportunity to resolve this properly. Kind regards,Stage Zero Support TeamWebsite: http://stagezero.co.za.WhatsApp: http://stagezero.pro/support
- Our rental model includes no upfront capital cost, which makes backup power accessible without the once-off purchase price.
- The monthly fee includes ongoing support, warranty, and maintenance coverage.
- If a device fails or develops a fault, we will replace or repair it at our cost.
- Customers are not exposed to battery degradation risk or replacement costs over time.
- Our solutions are fully supported by a local South African team.
While purchasing a unit outright may suit some customers, many choose our rental model for flexibility, support, and risk protection. William, we remain committed to resolving this matter with you. We kindly ask that you respond to our latest communication or contact us directly at ***, or use the link below to engage with us directly over WhatsApp. We want to prioritise your case and bring this to closure. Your experience matters to us, and we would welcome the opportunity to resolve this properly. Kind regards,Stage Zero Support TeamWebsite: http://stagezero.co.za.WhatsApp: http://stagezero.pro/support
Best regards,
Stage Zero's reply13 Feb 2026, 12:24
Official
Good day William, Thank you for your feedback. We are truly sorry to hear about your frustration and the experience you have described. We understand how important clear communication and timely resolution are, especially when it comes to contractual matters. After reviewing your case, we are aware that your cancellation request was not initiated through the correct channels, as highlighted in your agreement. This unfortunately, has caused delays in the matter being actioned correctly on our side, but we have managed to correctly allocate it for you. That said, we have also made numerous attempts to contact you directly to ensure your concerns are fully addressed and to assist in finalising the cancellation, should you still wish to proceed. Our intention has always been to resolve this as quickly and smoothly as possible. We would also like to clarify a few important aspects regarding our portable rental offering:
- Our rental model includes no upfront capital cost, which makes backup power accessible without the once-off purchase price.
- The monthly fee includes ongoing support, warranty, and maintenance coverage.
- If a device fails or develops a fault, we will replace or repair it at our cost.
- Customers are not exposed to battery degradation risk or replacement costs over time.
- Our solutions are fully supported by a local South African team.
While purchasing a unit outright may suit some customers, many choose our rental model for flexibility, support, and risk protection. William, we remain committed to resolving this matter with you. We kindly ask that you respond to our latest communication or contact us directly at ***, or use the link below to engage with us directly over WhatsApp. We want to prioritise your case and bring this to closure. Your experience matters to us, and we would welcome the opportunity to resolve this properly. Kind regards,Stage Zero Support TeamWebsite: http://stagezero.co.za.WhatsApp: http://stagezero.pro/support
- Our rental model includes no upfront capital cost, which makes backup power accessible without the once-off purchase price.
- The monthly fee includes ongoing support, warranty, and maintenance coverage.
- If a device fails or develops a fault, we will replace or repair it at our cost.
- Customers are not exposed to battery degradation risk or replacement costs over time.
- Our solutions are fully supported by a local South African team.
While purchasing a unit outright may suit some customers, many choose our rental model for flexibility, support, and risk protection. William, we remain committed to resolving this matter with you. We kindly ask that you respond to our latest communication or contact us directly at ***, or use the link below to engage with us directly over WhatsApp. We want to prioritise your case and bring this to closure. Your experience matters to us, and we would welcome the opportunity to resolve this properly. Kind regards,Stage Zero Support TeamWebsite: http://stagezero.co.za.WhatsApp: http://stagezero.pro/support
Best regards,
Stage Zero's replyOfficial
10 Mar 2026, 10:14 Dear Willem,
Thank you for sharing your concerns.
Our team has reviewed your case and has made several attempts to contact you in order to resolve the matter and discuss the available options regarding your device and service.
Unfortunately, we have not yet been able to reach you to finalise the discussion. We remain available to assist and would welcome the opportunity to resolve the matter with you directly.
Kind regardsStage Zero Support Team
Thank you for sharing your concerns.
Our team has reviewed your case and has made several attempts to contact you in order to resolve the matter and discuss the available options regarding your device and service.
Unfortunately, we have not yet been able to reach you to finalise the discussion. We remain available to assist and would welcome the opportunity to resolve the matter with you directly.
Kind regardsStage Zero Support Team
Best regards,
Stage Zero's reply10 Mar 2026, 10:14
Official
Dear Willem,
Thank you for sharing your concerns.
Our team has reviewed your case and has made several attempts to contact you in order to resolve the matter and discuss the available options regarding your device and service.
Unfortunately, we have not yet been able to reach you to finalise the discussion. We remain available to assist and would welcome the opportunity to resolve the matter with you directly.
Kind regardsStage Zero Support Team
Thank you for sharing your concerns.
Our team has reviewed your case and has made several attempts to contact you in order to resolve the matter and discuss the available options regarding your device and service.
Unfortunately, we have not yet been able to reach you to finalise the discussion. We remain available to assist and would welcome the opportunity to resolve the matter with you directly.
Kind regardsStage Zero Support Team
Best regards,
wP
williem P's updateReviewer Update
10 Mar 2026, 13:28Stage zero did not make any calls to me.I call Your office to cancel the contract of one device and you even sent me a confirmation letter to inform me it is canceled but the next month you still billed ne and zI again contact you and the same situation happened
wP
williem P's update10 Mar 2026, 13:28
Reviewer Update
Stage zero did not make any calls to me.I call Your office to cancel the contract of one device and you even sent me a confirmation letter to inform me it is canceled but the next month you still billed ne and zI again contact you and the same situation happened
Stage Zero's replyOfficial
10 Mar 2026, 19:25Thank you for reverting back to me and I will ensure that the matter is being resolved and will get back to you
Best regards,
Stage Zero's reply10 Mar 2026, 19:25
Official
Thank you for reverting back to me and I will ensure that the matter is being resolved and will get back to you
Best regards,