STAGE ZERO - Avoid if possible

STAGE ZERO – A disaster waiting to happen! This company is shockingly bad. I cancelled my account with them months ago as I do not need their “service”. What “service” this is, is beyond me. I have asked a few times via email what this “service” entails for which I am being charged. To date, no response to this question has been received. It is probably some “admin fee”. Who knows? Yet they continually email me telling me that I am in arrears. They then sent couriers to my home in Northcliff whilst I was at work in Sandton. I wonder if they have realised that we are no longer in the time of Covid when everyone worked from home and worked online? The name of the courier company they used is Skynet. Well, neither Stage Zero or Skynet arranged times when collection needed to take place and because I was not at home, the threatening emails continue. How do I get rid of this company and this contract? I tried to find a Johannesburg address so that I could go and drop off the item. They are based in Parow – so that is not possible. If you look at Google the contact number and the options given (AI generated) are very limited and when you leave a message, no response, but the same threatening letters or SMS messages. Please can Stage Zero TERMINATE my contract with immediate effect and stop harassing me? Gosh, they must be battling financially to be doing this to a 60+year old. How pitiful. Shame on them! When I cancelled the contract in 2024 they wanted me to return the UPS. I asked them what it looked like as I have been paying for this for years, but I have not used it. They told me to look for a green box. I became frantic as I could not remember having a “green box”. My domestic worker helped me look through all the tech paraphernalia I have only to discover that it was not a “green box”, but a black box with a green sticker on it. Do they know what their “product” even looks like? After the UPS was found, I contacted a manager via WhatsApp with photographic proof of the UPS so that it could be collected. This was in October of 2024. Well, even after a commitment was made to have the UPS collected, no calls, no WhatsApp messages, nothing, and the harassment continues unabated. Do they think that all clients have unlimited wifi access and sit patiently at a computer every day awaiting their calls? How naïve can they be? A WARNING TO ALL CLIENTS OF STAGE ZERO- cancel your contracts with immediate effect if you are “renting” a UPS from them. A UPS can be purchased for between R800 to R1000 and then you do not have to pay this company a “holding” not “service” fee when you do not use their devices. A request to Stage Zero to follow the correct protocols when dealing with clients. If you want clients to respond, improve your availability, use ChatGPT to improve your communication and CONTACT and ARRANGE times with clients when delivering or collecting goods. A final request is to please DO what you commit to do and stop harassing your clients. This is conduct unbecoming, to say the least. R.Randall-Taylor