Stage Zero and NuDebt Harassment Despite Cancellation and Overpayments

I originally had a UPS with Vox, which was later moved over to Stage Zero. I continued paying every month via EFT as arranged, and only later realised that Stage Zero was also deducting money from my account without my consent. When I tried to phone them, nobody answered. Every ticket I logged was closed immediately with no response or solution.

I eventually logged a cancellation request. Someone finally contacted me and even offered me a huge discount to stay. When I rep**** to accept the offer, he told me he had already processed the cancellation. I told him that’s fine.

After this, I suddenly received an invoice for R238. I asked how this is possible when they received monthly EFT payments plus debit orders they took without permission. I sent all proof back in 2024 already and I don’t think it is my responsibility to keep sending the same documents over and over. Once again, I got no response at all.

Then the threats and daily harassment started. My account was handed over to a place called NuDebt, who also don’t answer calls or emails but send endless SMSes and emails every day.

My question is: how is it that after I followed the cancellation process, and after they effectively owe me money, I am still being handed over and chased for payments that make no sense? I don’t even care about the money owed to me. I just want them to leave me alone and fix this account once and for all.