TVdM
Tania Van der Merwe
1 reviews | Active since May 2021
19 Sept 2024, 17:14
Stage 6 the biggest ******. Don’t ever use them.
Firstly. I took out an agreement with Vox telecom for a router 12 months purchase. The contract clearly states that it is a12 month contract only and the end date was stipulated. Suddenly they keep on deducting for more than a year afterwards and when I make contact Stage 6 tells me that they don’t have rent to pay contract. They might not but I surely took it out with Vox telecom. It has been months and no matter what I do they don’t cancel my service and come up with excuses of how I did not follow the right channels. I have spoken to an attorney and their contract is clearly wrong and they owe me money but they just ignore me and now my arrears are getting more and more. They are the biggest ****mers and I will never ever refer anyone to them. Yes, the router also stopped working within a few weeks so now I am paying for absolutely nothing. I got one for a quarter of the price that is much better.
Helpful (0)
Replies (9)0
Replies (9)
Stage Zero's replyOfficial
19 Sept 2024, 17:47Good day, Tania Van der Merwe ,
Thank you for your review.
Please note that that the contract is for a certain period and once that lapses it rolls over on to a month-to-month contract until cancelled by the account holder. The product is not rent to own.
The above has been escalated and an agent from the Stage Zero team will be in contact with you to advise and assist further.
Kind regards,
Stage Zero
Thank you for your review.
Please note that that the contract is for a certain period and once that lapses it rolls over on to a month-to-month contract until cancelled by the account holder. The product is not rent to own.
The above has been escalated and an agent from the Stage Zero team will be in contact with you to advise and assist further.
Kind regards,
Stage Zero
Stage Zero's reply19 Sept 2024, 17:47
Official
Good day, Tania Van der Merwe ,
Thank you for your review.
Please note that that the contract is for a certain period and once that lapses it rolls over on to a month-to-month contract until cancelled by the account holder. The product is not rent to own.
The above has been escalated and an agent from the Stage Zero team will be in contact with you to advise and assist further.
Kind regards,
Stage Zero
Thank you for your review.
Please note that that the contract is for a certain period and once that lapses it rolls over on to a month-to-month contract until cancelled by the account holder. The product is not rent to own.
The above has been escalated and an agent from the Stage Zero team will be in contact with you to advise and assist further.
Kind regards,
Stage Zero
TVdM
Tania Van der Merwe's updateReviewer Update
19 Sept 2024, 17:51Yes yes. You will just do the same. You already stated again that you don’t have such contracts so you are already not taking ownership.
TVdM
Tania Van der Merwe's update19 Sept 2024, 17:51
Reviewer Update
Yes yes. You will just do the same. You already stated again that you don’t have such contracts so you are already not taking ownership.
TVdM
Tania Van der Merwe's updateReviewer Update
19 Sept 2024, 17:55You can just say online for everyone that you will cancel my contract. You have all of my information, but you don’t as you don’t plan to do it at all.
TVdM
Tania Van der Merwe's update19 Sept 2024, 17:55
Reviewer Update
You can just say online for everyone that you will cancel my contract. You have all of my information, but you don’t as you don’t plan to do it at all.
Stage Zero's replyOfficial
20 Sept 2024, 08:48Good day Tania.
We have escalated the query to our accounts department. They will contact you to assist further.
Regards
We have escalated the query to our accounts department. They will contact you to assist further.
Regards
Stage Zero's reply20 Sept 2024, 08:48
Official
Good day Tania.
We have escalated the query to our accounts department. They will contact you to assist further.
Regards
We have escalated the query to our accounts department. They will contact you to assist further.
Regards
Stage Zero's replyOfficial
26 Sept 2024, 16:33Good day, Tania!Please note that we have tried multiple times to establish contact with no luck as we understand you must be busy.
Could you please contact the Stage Zero support center so we can assist with your enquiry. Regards Stage Zero
Could you please contact the Stage Zero support center so we can assist with your enquiry. Regards Stage Zero
Stage Zero's reply26 Sept 2024, 16:33
Official
Good day, Tania!Please note that we have tried multiple times to establish contact with no luck as we understand you must be busy.
Could you please contact the Stage Zero support center so we can assist with your enquiry. Regards Stage Zero
Could you please contact the Stage Zero support center so we can assist with your enquiry. Regards Stage Zero
TVdM
Tania Van der Merwe's updateReviewer Update
26 Sept 2024, 17:11I will gladly respons as soon as you confirm on this platform that you have cancelled my contract that you claim I have. Until then I can only expect the same to happen as previously. You keep on saying you have escalated it to the dept to cancel then you don’t do it and I keep on incurring costs. Can you confirm that you have cancelled my contract and that you will come and fetch the item? Easy.
TVdM
Tania Van der Merwe's update26 Sept 2024, 17:11
Reviewer Update
I will gladly respons as soon as you confirm on this platform that you have cancelled my contract that you claim I have. Until then I can only expect the same to happen as previously. You keep on saying you have escalated it to the dept to cancel then you don’t do it and I keep on incurring costs. Can you confirm that you have cancelled my contract and that you will come and fetch the item? Easy.
Stage Zero's replyOfficial
26 Sept 2024, 17:35Thank you for the feedback.
Kindly note that the above has been added onto your current escalation for further assistance.
Feedback will be provided to you soon
Regards,
Stage Zero
Kindly note that the above has been added onto your current escalation for further assistance.
Feedback will be provided to you soon
Regards,
Stage Zero
Stage Zero's reply26 Sept 2024, 17:35
Official
Thank you for the feedback.
Kindly note that the above has been added onto your current escalation for further assistance.
Feedback will be provided to you soon
Regards,
Stage Zero
Kindly note that the above has been added onto your current escalation for further assistance.
Feedback will be provided to you soon
Regards,
Stage Zero
TVdM
Tania Van der Merwe's updateReviewer Update
26 Sept 2024, 17:39And there we go again. You simply cannot say that you have cancelled is as you have plan doing so even If I beg you to do so as you will just keep on coming back after a few months and suddenly I will owe you money again. That is why I reported you. You are really the worst ever. You can arrange for the pickup via e-mail as I will not deal with you if there is no written proof.
TVdM
Tania Van der Merwe's update26 Sept 2024, 17:39
Reviewer Update
And there we go again. You simply cannot say that you have cancelled is as you have plan doing so even If I beg you to do so as you will just keep on coming back after a few months and suddenly I will owe you money again. That is why I reported you. You are really the worst ever. You can arrange for the pickup via e-mail as I will not deal with you if there is no written proof.
Stage Zero's replyOfficial
26 Sept 2024, 18:32Good day, In order to process a cancellation, the account holder must provide a formal instruction.
However, a cancellation is in process due to the collection process having kicked off. So, the cancellation is in progress.
Note contract terms and conditions are still applicable. Regards Stage Zero
However, a cancellation is in process due to the collection process having kicked off. So, the cancellation is in progress.
Note contract terms and conditions are still applicable. Regards Stage Zero
Stage Zero's reply26 Sept 2024, 18:32
Official
Good day, In order to process a cancellation, the account holder must provide a formal instruction.
However, a cancellation is in process due to the collection process having kicked off. So, the cancellation is in progress.
Note contract terms and conditions are still applicable. Regards Stage Zero
However, a cancellation is in process due to the collection process having kicked off. So, the cancellation is in progress.
Note contract terms and conditions are still applicable. Regards Stage Zero