Shackled to bad service
So update this review, 1 few days short of 2 months and still not sorted out. Stage Zero sent out a technician who said the same thing as the contractor who installed the system that there is something wrong with the 4th battery and needs replaced and still nothing from the warehouse. I cant imagine the warehouse being out of batteries.
********** service, spent R15 000+ to upgrade and move the system and this is the service I get? If it wasnt for that R20k decommissioning fee, I would have cancelled my service with you.
Im requesting a refund for the difference between what Ive paid for and what Im receiving.
Do not recommend at al!!!
Their support is terrible. When I first signed up last year it took them over a month to come through so connect the unit up properly after the initial installation (during the time my wife was giving birth so was extremely stressful for us). I had the system upgraded but theres a problem with 1 of the batteries and its been over a month since I logged the call. I've followed up numerous times with no success. With the decommissioning fee of R20k+ I feel held hostage to this terrible service and really do not recommend!
We are actively addressing your existing complaint and ensuring you receive the attention you need.
We sincerely apologize for any inconvenience this has caused.
Please note that we have requested feedback from the relevant department and will provide an update on this matter shortly.
Your satisfaction matters to us, and we are committed to resolving this promptly.
Your query has been escalated to our Support department, who will reach out to assist you directly.
Regards,
Stage Zero
Best regards,
We are actively addressing your existing complaint and ensuring you receive the attention you need.
We sincerely apologize for any inconvenience this has caused.
Please note that we have requested feedback from the relevant department and will provide an update on this matter shortly.
Your satisfaction matters to us, and we are committed to resolving this promptly.
Your query has been escalated to our Support department, who will reach out to assist you directly.
Regards,
Stage Zero
Best regards,
Thank you for your feedback and for bringing this matter to our attention.
Following your complaint, our team contacted you to provide an update regarding the battery replacement. We explained the delay in battery availability and confirmed the next steps to resolve the issue.
Your case was escalated internally to ensure that it was prioritised. The service and the replacement was completed last week, and we hope that you are enjoying the full benefits of your Stage Zero system.
We appreciate your patience while we have worked to complete the repair.
Kind regards
Stage Zero Support Team
Best regards,
Thank you for your feedback and for bringing this matter to our attention.
Following your complaint, our team contacted you to provide an update regarding the battery replacement. We explained the delay in battery availability and confirmed the next steps to resolve the issue.
Your case was escalated internally to ensure that it was prioritised. The service and the replacement was completed last week, and we hope that you are enjoying the full benefits of your Stage Zero system.
We appreciate your patience while we have worked to complete the repair.
Kind regards
Stage Zero Support Team
Best regards,