Poor Customer service.

Today is day 3 that I don’t get any response for your company Stage Zero. Maby there is zero people working there to assist me. You are very fast to send my invoices and statements and take my money, but you can not send my cancellation letter as I requested. As per your mails "We kindly request that you ensure sufficient funds are available in your bank account to avoid any inconvenience." BUT YOU CAN NOT ASSIST ME. This is after I did call and requested that I want to cancel my UPS with them. The lady even confirm my E mail address and confirm that she will send the cancelation letter now in the next 2 min. It is now 3 days and still no response. After that I send them Emails still no response from no one. Just a generated email with a reference number. Customer care at Stage Zero is going for a bull of ****. Does not respect their customers.