AB
Andrew B
1 reviews | Active since Oct 2011
27 Aug 2024, 19:46
No words - pathetic
Don't even know what to say. I had a contract with Vox for a back up battery for my modem. I took it out probably 2020 or 2021. This was apparently given over to stage zero. I wanted to cancel it, but now stage zero is saying oh no you have to pay over a R1000 cancelation fee. For what???
Helpful (0)
Replies (7)0
Replies (7)
Stage Zero's replyOfficial
27 Aug 2024, 19:57Good day, Andrew B!
Thank you for your review.
Kindly note that the details of your query have been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Stage Zero
Thank you for your review.
Kindly note that the details of your query have been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Stage Zero
Stage Zero's reply27 Aug 2024, 19:57
Official
Good day, Andrew B!
Thank you for your review.
Kindly note that the details of your query have been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Stage Zero
Thank you for your review.
Kindly note that the details of your query have been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Stage Zero
AB
Andrew B's updateReviewer Update
30 Aug 2024, 14:07I have been contacted, but unfortunately missed your calls. I have been in contact via email, but you still want to charge me. Can you provide me with where I confirmed that I signed for a contract with stage zero?
Stage zero replies:
Good day,I hope this mail finds you well.
We received a Hello Peter complaint regarding the cancellation of the Volta 40 UPS.
You have a 24-month contract with us. Your activation date was on the 1st of October 2023. If you would like to cancel your contract you will be liable for the cancellation fee of R650
Please note that you will have to give us one callendar month's notice before the cancellation can take place and are liable for the months installment.
If you would like to go ahead with the cancellation.You are able to log a cancellation by logging onto the portal with your email address or mobile number. Link : Customer Portal (stagezero.co.za)Select services on the left pane.Select the service " UPS ".Scroll to the bottom of the page and find the cancel contract button.Hope this provides clarityLooking forward to your response.
Regards
Stage Zero
Stage zero replies:
Good day,I hope this mail finds you well.
We received a Hello Peter complaint regarding the cancellation of the Volta 40 UPS.
You have a 24-month contract with us. Your activation date was on the 1st of October 2023. If you would like to cancel your contract you will be liable for the cancellation fee of R650
Please note that you will have to give us one callendar month's notice before the cancellation can take place and are liable for the months installment.
If you would like to go ahead with the cancellation.You are able to log a cancellation by logging onto the portal with your email address or mobile number. Link : Customer Portal (stagezero.co.za)Select services on the left pane.Select the service " UPS ".Scroll to the bottom of the page and find the cancel contract button.Hope this provides clarityLooking forward to your response.
Regards
Stage Zero
AB
Andrew B's update30 Aug 2024, 14:07
Reviewer Update
I have been contacted, but unfortunately missed your calls. I have been in contact via email, but you still want to charge me. Can you provide me with where I confirmed that I signed for a contract with stage zero?
Stage zero replies:
Good day,I hope this mail finds you well.
We received a Hello Peter complaint regarding the cancellation of the Volta 40 UPS.
You have a 24-month contract with us. Your activation date was on the 1st of October 2023. If you would like to cancel your contract you will be liable for the cancellation fee of R650
Please note that you will have to give us one callendar month's notice before the cancellation can take place and are liable for the months installment.
If you would like to go ahead with the cancellation.You are able to log a cancellation by logging onto the portal with your email address or mobile number. Link : Customer Portal (stagezero.co.za)Select services on the left pane.Select the service " UPS ".Scroll to the bottom of the page and find the cancel contract button.Hope this provides clarityLooking forward to your response.
Regards
Stage Zero
Stage zero replies:
Good day,I hope this mail finds you well.
We received a Hello Peter complaint regarding the cancellation of the Volta 40 UPS.
You have a 24-month contract with us. Your activation date was on the 1st of October 2023. If you would like to cancel your contract you will be liable for the cancellation fee of R650
Please note that you will have to give us one callendar month's notice before the cancellation can take place and are liable for the months installment.
If you would like to go ahead with the cancellation.You are able to log a cancellation by logging onto the portal with your email address or mobile number. Link : Customer Portal (stagezero.co.za)Select services on the left pane.Select the service " UPS ".Scroll to the bottom of the page and find the cancel contract button.Hope this provides clarityLooking forward to your response.
Regards
Stage Zero
Stage Zero's replyOfficial
30 Aug 2024, 14:17Good day, Andrew B!
Thank you for your feedback.
Kindly note that the the above has been added onto your current escalation to the Support team for further assistance.
Feedback to be provided to you soonest.
Kind Regards,
Stage Zero
Thank you for your feedback.
Kindly note that the the above has been added onto your current escalation to the Support team for further assistance.
Feedback to be provided to you soonest.
Kind Regards,
Stage Zero
Stage Zero's reply30 Aug 2024, 14:17
Official
Good day, Andrew B!
Thank you for your feedback.
Kindly note that the the above has been added onto your current escalation to the Support team for further assistance.
Feedback to be provided to you soonest.
Kind Regards,
Stage Zero
Thank you for your feedback.
Kindly note that the the above has been added onto your current escalation to the Support team for further assistance.
Feedback to be provided to you soonest.
Kind Regards,
Stage Zero
Stage Zero's replyOfficial
05 Sept 2024, 16:13 Good day Andrew B We have been trying to contact you multiple times with no luck in establishing a way forward. We do understand that you may be busy. Stage Zero has furnished information to you via email if you can be so kind as to have a look.
We hope to conclude on the matter.
Best Regards Stage Zero Team
We hope to conclude on the matter.
Best Regards Stage Zero Team
Stage Zero's reply05 Sept 2024, 16:13
Official
Good day Andrew B We have been trying to contact you multiple times with no luck in establishing a way forward. We do understand that you may be busy. Stage Zero has furnished information to you via email if you can be so kind as to have a look.
We hope to conclude on the matter.
Best Regards Stage Zero Team
We hope to conclude on the matter.
Best Regards Stage Zero Team
AB
Andrew B's updateReviewer Update
05 Sept 2024, 16:36Good day
I have spoken to a lady regarding this. According to her records I took the back up battery agreement out in Oct 2023, but I had this contract since 2020/2021 with Vox.
I am a Month to month client...
Check your records, unless you found the information
I have spoken to a lady regarding this. According to her records I took the back up battery agreement out in Oct 2023, but I had this contract since 2020/2021 with Vox.
I am a Month to month client...
Check your records, unless you found the information
AB
Andrew B's update05 Sept 2024, 16:36
Reviewer Update
Good day
I have spoken to a lady regarding this. According to her records I took the back up battery agreement out in Oct 2023, but I had this contract since 2020/2021 with Vox.
I am a Month to month client...
Check your records, unless you found the information
I have spoken to a lady regarding this. According to her records I took the back up battery agreement out in Oct 2023, but I had this contract since 2020/2021 with Vox.
I am a Month to month client...
Check your records, unless you found the information
Stage Zero's replyOfficial
05 Sept 2024, 16:39Thank you for confirming the above.
Our accounts department will assist further.
Regards
Our accounts department will assist further.
Regards
Stage Zero's reply05 Sept 2024, 16:39
Official
Thank you for confirming the above.
Our accounts department will assist further.
Regards
Our accounts department will assist further.
Regards
Stage Zero's replyOfficial
07 Sept 2024, 09:25Good day, Andrew.
We have received confirmation from our accounts department that they have assisted with the query.
Please let us know if there is anything else we can assist with.
Regards
Stage Zero Team
We have received confirmation from our accounts department that they have assisted with the query.
Please let us know if there is anything else we can assist with.
Regards
Stage Zero Team
Stage Zero's reply07 Sept 2024, 09:25
Official
Good day, Andrew.
We have received confirmation from our accounts department that they have assisted with the query.
Please let us know if there is anything else we can assist with.
Regards
Stage Zero Team
We have received confirmation from our accounts department that they have assisted with the query.
Please let us know if there is anything else we can assist with.
Regards
Stage Zero Team