AM
Amanda M

1 reviews | Active since Mar 2009

15 Jul 2024, 11:51

Narrow minded

I had the a pleasent experience with Stage Zero until they insisted that my cell number was not Ricaed in my name to which i asked who's name was it RIcaed in as I am the only one in the household who RIca's numbers.

They promptly told me it was in my dads name. I said okay ill do the application again (which incidently was rejected without even asking or trying to consult with me.. it is a simple fix).

I was promptly told that i am not able todo the account in his name even if i have power of attorney over his accounts.

Clearly they didn't want my business as no option was given just oh your cell number is not RICAed in your name so no you apply again... Clearly they staff do not think out of the box nor do they try and help the client

Just a note to Stage Zero no fault of yours or mine but someone at Telkom made a mistake. This is fault of Stage Zero you are judging me by someone else's incompetence and it is even a prepaid item not to mention all my bank accounts etc are RICAed with the number. but Yes i understand I'm not big enough or i do not fall in to the category that Stage Zero would want business from.

I will take my business else where, do i want to do business with a company who is so narrow minded

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Replies (2)
Stage Zero
Stage Zero's reply16 Jul 2024, 07:33
Official
Good day, Amanda. 

Thank you for your review. 

Kindly note that we have sent the details of your complaint to the Customer Service team who will reach out to you to assist. 

Kind Regards, 
Stage Zero
AM
Amanda M's update20 Sept 2024, 08:34
Reviewer Update
Since my last review, I had the pleasure of receiving help from real assets to the company Aiden Vermuelen and JC Collins,and Rea in accounts who tried to assist as best they could.

My rating stays the same as my experience was not good at all just those few stars in the company made me come to resolution. It is unfortunate that due to equipment failure and processes within the company made my experience undesirable.

I would not recommend this service based on that but if i had to base it on The three stars within the company I would definitely recommend this service