MW
Melissa W
1 reviews | Active since Mar 2016
11 Feb 2026, 06:29
LEAKING ROOF, POOR SERVICE DELIVERY STAGEZERO
With the heavy rains we had, the roof started leaking right where STAGE ZERO made a whole. Photos provided. The leak is right next to the batteries. We complained, EVENTUALLY the PM says its not their fault. However, we cannot get to it because the panel is right over it. They then ESCALATED the matter to SENIOR MANAGEMENT and they are not getting back to us either. Clearly they are not interested whether we get electrocuted.
Helpful (0)
Replies (6)0
Replies (6)
Stage Zero's replyOfficial
11 Feb 2026, 07:01Good day, Melissa Walstroom
We are actively addressing your existing complaint and ensuring you receive the attention you need.
We sincerely apologize for any inconvenience this has caused.
Please note that we have requested feedback from the relevant department and will provide an update on this matter shortly.
Your satisfaction matters to us, and we are committed to resolving this promptly.
Your query has been escalated to our Support department, who will reach out to assist you directly.
Regards,
Stage Zero
We are actively addressing your existing complaint and ensuring you receive the attention you need.
We sincerely apologize for any inconvenience this has caused.
Please note that we have requested feedback from the relevant department and will provide an update on this matter shortly.
Your satisfaction matters to us, and we are committed to resolving this promptly.
Your query has been escalated to our Support department, who will reach out to assist you directly.
Regards,
Stage Zero
Stage Zero's reply11 Feb 2026, 07:01
Official
Good day, Melissa Walstroom
We are actively addressing your existing complaint and ensuring you receive the attention you need.
We sincerely apologize for any inconvenience this has caused.
Please note that we have requested feedback from the relevant department and will provide an update on this matter shortly.
Your satisfaction matters to us, and we are committed to resolving this promptly.
Your query has been escalated to our Support department, who will reach out to assist you directly.
Regards,
Stage Zero
We are actively addressing your existing complaint and ensuring you receive the attention you need.
We sincerely apologize for any inconvenience this has caused.
Please note that we have requested feedback from the relevant department and will provide an update on this matter shortly.
Your satisfaction matters to us, and we are committed to resolving this promptly.
Your query has been escalated to our Support department, who will reach out to assist you directly.
Regards,
Stage Zero
MW
Melissa W's updateReviewer Update
11 Feb 2026, 07:56I have had so many apologies, for the delays, and don't trust you anymore. Hopefully now that we are communicating on a public forum you will stay true to your word.
The initial complaint was with the support department. So I don't know how they are going to address it now.
The initial complaint was with the support department. So I don't know how they are going to address it now.
MW
Melissa W's update11 Feb 2026, 07:56
Reviewer Update
I have had so many apologies, for the delays, and don't trust you anymore. Hopefully now that we are communicating on a public forum you will stay true to your word.
The initial complaint was with the support department. So I don't know how they are going to address it now.
The initial complaint was with the support department. So I don't know how they are going to address it now.
Stage Zero's replyOfficial
11 Feb 2026, 08:26 I've personally escalated your initial support complaint to our senior team for immediate review and resolution regarding this matter. Please note that I will contact you and provide feedback regarding this will contact you shortly.
Stage Zero's reply11 Feb 2026, 08:26
Official
I've personally escalated your initial support complaint to our senior team for immediate review and resolution regarding this matter. Please note that I will contact you and provide feedback regarding this will contact you shortly.
MW
Melissa W's updateReviewer Update
13 Feb 2026, 18:28Clearly your senior team does not listen to you. We received a call saying you will get back to us. Guess what it started raining and the roof is leaking yet again. We phoned the infamous support team. However, Ashley was so amazing he said he will refer the matter to SENIOR management. I only hope that senior management listens. Thus far he has been the only person at STAGEZERO willing to help
MW
Melissa W's update13 Feb 2026, 18:28
Reviewer Update
Clearly your senior team does not listen to you. We received a call saying you will get back to us. Guess what it started raining and the roof is leaking yet again. We phoned the infamous support team. However, Ashley was so amazing he said he will refer the matter to SENIOR management. I only hope that senior management listens. Thus far he has been the only person at STAGEZERO willing to help
Stage Zero's replyOfficial
13 Feb 2026, 20:37 The matter is currently being addressed, and we sincerely apologize for the inconvenience you've experienced. We are fully committed to providing you with the support you need for this issue.
Stage Zero's reply13 Feb 2026, 20:37
Official
The matter is currently being addressed, and we sincerely apologize for the inconvenience you've experienced. We are fully committed to providing you with the support you need for this issue.
Stage Zero's replyOfficial
10 Mar 2026, 10:03 Dear Melissa,
Thank you for bringing this matter to our attention.
Our technical team reviewed the issue and inspected the installation following your complaint. The investigation found that the roof tile had shifted, which allowed rainwater ingress during the heavy rainfall.
The tile has since been repositioned and sealed to prevent further leakage, and the issue has been resolved.
We appreciate you flagging the matter and apologise for the inconvenience caused.
Kind regardsStage Zero Support Team
Thank you for bringing this matter to our attention.
Our technical team reviewed the issue and inspected the installation following your complaint. The investigation found that the roof tile had shifted, which allowed rainwater ingress during the heavy rainfall.
The tile has since been repositioned and sealed to prevent further leakage, and the issue has been resolved.
We appreciate you flagging the matter and apologise for the inconvenience caused.
Kind regardsStage Zero Support Team
Stage Zero's reply10 Mar 2026, 10:03
Official
Dear Melissa,
Thank you for bringing this matter to our attention.
Our technical team reviewed the issue and inspected the installation following your complaint. The investigation found that the roof tile had shifted, which allowed rainwater ingress during the heavy rainfall.
The tile has since been repositioned and sealed to prevent further leakage, and the issue has been resolved.
We appreciate you flagging the matter and apologise for the inconvenience caused.
Kind regardsStage Zero Support Team
Thank you for bringing this matter to our attention.
Our technical team reviewed the issue and inspected the installation following your complaint. The investigation found that the roof tile had shifted, which allowed rainwater ingress during the heavy rainfall.
The tile has since been repositioned and sealed to prevent further leakage, and the issue has been resolved.
We appreciate you flagging the matter and apologise for the inconvenience caused.
Kind regardsStage Zero Support Team