Incorrect Billing & Faulty Volta 40

I am extremely dissatisfied with the service I have received regarding my Volta 40 subscription. I have been charged R115 per month, despite Stage Zero currently advertising the same subscription at R49 per month. My account was never amended to reflect this pricing, and I only became aware of the issue after logging a ticket for my Volta 40 device, which is not working.

This situation is unacceptable and raises serious concerns about billing practices. As a paying customer, I expect transparency and fairness. I have requested:

Immediate correction of my subscription to R49 per month, effective from September 2025.

A full explanation of how long the Volta 40 subscription has been priced at R49 per month, and why my account was not updated.

A refund or credit for all months where I was overcharged.

Confirmation that my final installment will not be billed at R115.

Unless these matters are resolved promptly, I have requested that my subscription be cancelled. It is deeply disappointing to discover such a discrepancy, especially when the service provided is already compromised by a faulty device.