Excellent technician

Thank you for sending the technician named Lucky out, i am EXTREMELY impressed with the service he gave us, and how he explained everything! And his knowledge of the system and problems,he knows what he is doing!! I am less impressed with the remote service received as it took 2 weeks of begging and pleading and numerous reports and hours of call to actually get them to send someone out to assist, to find out there was actually a problem.