Bad Customer Service.

I have been account holder with VOX for many years. I have debt order that get deducted from my account for both the Fiber and the UPS that that I borrow from together. Since I was contacted in July from Stage Zero no clue who they where at the time stated that my account is in arears. When they told me that it was in areas. I told them but Vox account is up to date. That does not make sense. They told my that they have some how have split departments and will be billed separately. That they can just without authorising with me who is the client at first. Then I arrange for them to collect areas amount on the 15th of the month. They did not do so again, No Im two months in arrears. I have requested that they cancel the contract. No they want to charge me for the month of August as well. As I have to give a full months notice.

- Firstly no contact what to inform me that the will be splitting my bill. - I did not give them authorisation to do so. - After we agreed to collect the one month areas amount on the 15 July via debit order. They did not do so (Not my fault.) - Now when I request a cancellation they want to charge me for full mouth notice.

This is unacceptable and poor customer service. Never experience, They can not come up with a solution which for me is most surprising