FNB WORST SERVICE WORST BANK

Well i had taken a personal loan from fnb,i was having a bad month as i was extremely sick needed to go hospital,i app**** for a holiday payment and my bank account was in arrears as my metro bill came to R70000 i am single and live with my family only one working, they refused to give me a break,and there was a company taking out R250 from my account i don't know who it is,i reversed the funds and fnb blocked them,2days later they debited my account again and i was gone crazy,the secure chat sent me from pillar to post ,finally saying since i blocked them they cannot reverse,how did fnb allow them to ***** my money again,they say i must take it up with the creditior how do i do that when i don't know who it is,then this tracey from cards division without informing me before hand cancels my card,it was debit order not retail where i used my cards number,i was so mad,then i get directed again and this person says my card is not blocked,redirected again they say my card is not blocked ,but i get an sms from takealot on the 4th October 2023 saying my new card is being delivered today,they were so unhelpful giving wrong information,i just had stents in my heart was told not to stress but fnb stressed me out so bad i had to go back to hospital,worst consultants worst bank be assured i will be changing banks fnb will literally kill you.