ABSOLUTE POOR AND DISGUSTED SERVICE!!!!!

I am so disgusted! After 13 years of banking with FNB (myself and my husband) i finally had enough.

First I have placed my salary into my revolving loan, to my shock i disvocered for the FIRST time ever that i cannot access it. I contacted the private banker which informed me that my account is in misconduct.

After enquiring what does she mean, she explained there is a R47 short payment on one of my loans (however FNB WITHOUTH MY KNOWLEDGE) debited my account twice in December, i immediately paid R50. This morning after paying the R50 where i was supposed to pay R47, i now owe them a further R2. I made another payment of R5. Guess what!!!! They blocked my online banking profile!

I even went to the branch as i need my salary to pay other obligations, including FNB bank charges, they advised me it will only be made available in the following week

Bank charges was deducted this morning, which now puts my account in arrears because FNB can only sort out my issue next week.

I tested positive for COVID, I am at home, not in a position to pay for my prescribed medication, because FNB will only make MY OWN money available next week!

I will not encourage anyone to make use of FNB, i am a so called "private client" - whatever that means!

Me and my husband will be moving banks! FNB IS NOT THERE TO HELP!.