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Valerie S
1 reviews | Active since Nov 2021
27 Jun 2025, 19:36
Raw Patty’s at Stadium Fast Foods
I went Stadium Fast foods Heidedal today, to purchase burgers in the afternoon and because I know they always taste good, I know the standard by now. But to my demise the patty was so raw that I threw it away. I didn’t call or do anything cause it’s the first time I’m experiencing such so I thought it’s just human error. But now I went again to buy Beef Dagwoods and explicitly told the cashier to ask the staff to make sure it’s well cooked. I got home and it’s even worse so today I lost 400 at Stadium because of raw meat and it’s very hard not edible at all. I’m deeply disappointed
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Replies (3)
Stadium Fast Food's replyOfficial
28 Jun 2025, 09:21Good day Valerie, we sorry to hear about the issues you had at our Twin City branch. May we please request that you send your contact details to our Head Office in order for us to investigate further - ***
Stadium Fast Food's reply28 Jun 2025, 09:21
Official
Good day Valerie, we sorry to hear about the issues you had at our Twin City branch. May we please request that you send your contact details to our Head Office in order for us to investigate further - ***
Stadium Fast Food's replyOfficial
28 Jun 2025, 09:23Valerie, please visit our website to contact our Head Office as we are unable to leave contact details here.
Stadium Fast Food's reply28 Jun 2025, 09:23
Official
Valerie, please visit our website to contact our Head Office as we are unable to leave contact details here.
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Valerie S's updateReviewer Update
29 Jun 2025, 09:19I would like to sincerely thank Stadium Fast Foods for their swift and heartfelt response to the complaint I lodged regarding the unsatisfactory meals I previously received. I was truly overwhelmed by the number of people who reached out to me personally from the store, showing genuine concern and a strong commitment to resolving the issue.
The meals I received as a gesture of goodwill were up to the high standard I’ve always associated with Stadium Fast Foods well-prepared, delicious, and served with care. It’s clear that customer satisfaction is a priority for your team, and I deeply appreciate the effort you made to restore my confidence in your service.
Thank you once again for taking accountability and turning a disappointing experience into a reminder of your commitment to excellence.
VS
Valerie S's update29 Jun 2025, 09:19
Reviewer Update
I would like to sincerely thank Stadium Fast Foods for their swift and heartfelt response to the complaint I lodged regarding the unsatisfactory meals I previously received. I was truly overwhelmed by the number of people who reached out to me personally from the store, showing genuine concern and a strong commitment to resolving the issue.
The meals I received as a gesture of goodwill were up to the high standard I’ve always associated with Stadium Fast Foods well-prepared, delicious, and served with care. It’s clear that customer satisfaction is a priority for your team, and I deeply appreciate the effort you made to restore my confidence in your service.
Thank you once again for taking accountability and turning a disappointing experience into a reminder of your commitment to excellence.