Stadio IT support unreachable

I experienced ongoing difficulties with the STADIO IT Department and the learning management system, which have negatively affected my academic progress. After mistakenly submitting an incorrect assignment, I requested permission to resubmit through the Late Submit process. I was granted an extension without any associated cost, with the understanding that failure to submit by the extended deadline would result in a penalty fee. However, despite repeated attempts, I have been unable to submit the correct assignment as the submission link does not function. This issue has persisted throughout the extension period. I attempted to contact the IT Department telephonically on multiple occasions between 08h00 and 16h00, but no calls were answered. I also sought assistance through other available support channels, without success. In addition to the submission issue, I have experienced further technical difficulties, including: • Inability to view lecturer feedback/comments on previously submitted assignments; and • Inaccessibility of a live online session, as the link provided did not work, forcing me to rely solely on a recorded session and preventing real time engagement with the lecturer. These recurring technical failures, coupled with the lack of responsive support, are of serious concern. While strict enforcement of late submission penalties is communicated promptly, there is insufficient support when system related failures prevent compliance through no fault of the student. I respectfully submit that this situation reflects poorly on the student support services and has the potential to undermine confidence in the institution if not addressed. I kindly request: 1. Urgent intervention to resolve the submission and LMS access issues; and 2. Written confirmation that no penalty fee will be imposed where non submission resulted from verified technical failures. I trust that STADIO will treat this matter seriously and take the necessary steps to ensure that students are not academically prejudiced due to systemic IT challenges.